Contact Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to correct something we have published, report a problem with a casino we list, or ask how a bonus term actually works. You can contact us by email at [email protected]. We read everything that arrives, and we aim to reply to genuine reader enquiries within a couple of working days.
One thing to be clear about before you write: we are an independent comparison and research site, not a casino operator. We cannot see your account, release a withdrawal, unlock a bonus or overturn a closed account. If that is what you need, the sections below point you to the people who can act on it.
What to email us about
- Factual corrections. If a bonus percentage, wagering multiple, free spins count or payment method on our site no longer matches the operator's own terms, tell us which page and what you saw. Corrections take priority over everything else in the inbox.
- Your experience with a listed casino. Slow payouts, unexpected verification requests, bonus funds voided, support that never replied. Reader reports feed directly into how we rank and whether we keep a site listed.
- Questions about terms. Wagering requirements, game contribution rates, maximum bonus bets, cashout caps, expiry windows — if a clause is written ambiguously, we will explain how it usually works in practice.
- Feedback on the site itself. Pages that are unclear, comparisons you wish existed, mobile layout problems.
- Commercial and press enquiries. Use the same address and say so in the subject line.
Please include the casino name, the date, and the exact wording of any term or message you are quoting. Vague reports are hard to verify, and we do not publish claims we cannot check.
Where commercial relationships sit
Some of the casinos listed on Non Gamstop Casinos pay us commission when a reader signs up through our links. That funds the research, and it does not buy position. Rankings and editorial ratings come from our own assessment of bonus terms, payment options for British customers, game range, withdrawal conditions and the clarity of the site's own rules. A casino cannot pay to be added, moved up, or have a limitation removed from its write-up. If you think a write-up reads as though it has been influenced, email us and say which line.
Who to contact when the problem is your casino account
Most reader problems are account problems, and the route through them is fairly consistent. Take it in order:
- The casino's own support. Live chat is usually fastest; email gives you a written trail, which matters more. Ask for a ticket or reference number.
- The formal complaints procedure. Nearly every licensed operator publishes one in its terms, with a named internal escalation stage and a response deadline. Use the wording "I wish to raise a formal complaint" so it is logged as one.
- The licensing authority or the operator's listed dispute service. Casinos that are not on GamStop are typically licensed offshore — Curaçao and Malta are common — and the protections differ significantly from those a Great Britain licence provides. Check the footer of the casino for its licence number and its named alternative dispute resolution body before you deposit, not after.
Keep screenshots of the bonus terms as they appeared when you claimed, your deposit confirmations, and every support reply. Disputes about free spins and welcome packages almost always turn on what the terms said at the moment of claiming.
Gambling support in the UK — contact these people, not us
If gambling has stopped being entertainment, we are the wrong inbox. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day, on 0808 8020 133, with live chat through its website. GAMSTOP is the free self-exclusion scheme covering online operators licensed in Great Britain; you register once and choose a period of six months, one year or five years, and it applies across all participating sites until that period ends. Registration cannot be reversed while it runs.
It is worth knowing what GAMSTOP does not reach. Casinos licensed outside Great Britain are not part of the scheme, so a GAMSTOP exclusion will not block them. If you want a harder barrier, device-level blocking software and bank-level gambling transaction blocks work independently of any operator. Our responsible gambling page sets out deposit limits, loss limits, time-outs and blocking tools in more detail.
Casinos we currently list, and what we would query about each
If you are writing to us about one of these, it helps to know what we already have on record. These are the operators covered in our non GamStop casino comparison, with the headline offers exactly as advertised.
Betmica — our top-rated listing
Betmica sits first on our list with an editorial rating of 10.0, largely because its welcome package is the most substantial of anything we cover: 570% up to £5,700 plus 270 free spins, quoted in pounds, which removes conversion friction for British readers. The scale is the reason it ranks, and the scale is also the reason to read the small print. Match percentages that high are normally split across several deposits and carry wagering on both the cash and the spins portion, and the maximum cashout from free spins winnings is frequently capped well below the headline figure.
Limitation: a bonus of this size takes a very large amount of turnover to clear, and the practical value depends entirely on the wagering multiple, game contribution rates and maximum bet per spin while a bonus is active. Confirm all four in Betmica's own terms before depositing. Rating 10.0 is our editorial view of the offer and the site, not a customer review score.
Kikibet — second on rating, similar shape
Kikibet is rated 9.9 and advertises 350% up to £5,555 and 300 free spins. It earns its place because it offers the largest free spins count near the top of our list while still quoting in sterling. A lower match percentage than Betmica generally means a shorter route to clearing, though that depends on the multiple applied.
Limitation: a 300-spin allocation is usually released in daily tranches on named slots, and unused spins expire. If you play irregularly, a sizeable chunk of the advertised value may never reach your account.
Betninja — the plainest offer of the three
Betninja, also rated 9.9, advertises £1,000 bonus and 100 free spins to all new players. We include it precisely because it is modest by comparison. A four-figure cap with a hundred spins is far easier to assess, and easier to clear, than a five-figure headline. Readers who want to understand what a bonus actually costs them in turnover usually find this the clearest starting point.
Limitation: the ceiling is genuinely lower, so anyone depositing larger amounts will see a smaller proportion matched. "All new players" still means subject to eligibility, minimum deposit and the site's own country restrictions — check whether British customers qualify before you commit funds.
The rest of the list at a glance
| Casino | Advertised welcome offer | Offer currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots welcome package | EUR | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | EUR | 9.5 |
| CoinPoker | 150% up to $2,000 | USD | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.4 |
All offers are as advertised by the operators and are subject to their terms, minimum deposits, wagering requirements and expiry dates. Where an offer is quoted in euros or dollars, a GBP account may not be available and conversion costs can apply at both deposit and withdrawal — that is one of the most common things readers email us about.
Money questions we get asked most
These come up constantly, so here is the general position. We cannot confirm any individual casino's current fees or processing times on your behalf — always check the cashier page and the terms on the day.
- Minimum deposits commonly sit in the £10 to £20 range, but a bonus may set a higher qualifying minimum than the site's own floor. Depositing below the bonus minimum is the single most frequent reason a welcome offer fails to trigger.
- Debit cards are the most widely accepted route for British customers. Bank transfers are usually available but slower. E-wallet support varies considerably between offshore sites, and PayPal is uncommon outside operators licensed in Great Britain — verify it on the cashier page rather than assuming.
- Cryptocurrency is offered by a number of non GamStop operators. It can be fast, but it introduces exchange-rate exposure and there is no chargeback route if something goes wrong.
- Withdrawal timings and limits are set per method and per account tier. Weekly or monthly caps are normal, and a large win may be paid in instalments. If a cap would affect you, read it before you deposit.
- Fees and conversion. Some methods carry a processing fee; a euro or dollar account will add a conversion spread each way. Both are legitimate costs, both are avoidable if you choose carefully.
- Verification. Expect identity documents, proof of address and, for larger sums, source-of-funds checks. Completing KYC early, rather than at the point of withdrawal, removes the most common cause of payout delay.
What these sites offer beyond free spins
Readers often contact us assuming these are slots-only sites. Most are not. Slot libraries — including high-volatility titles, low-variance grinders and progressive jackpots — are the core, and RTP and volatility are published per game by the software providers. Alongside that, live dealer rooms typically run streamed blackjack, roulette and baccarat with real croupiers and table limits stated at the seat. Several of the operators above also run a sportsbook on the same account.
The sportsbook side is a genuinely different product and worth understanding separately: pre-match and in-play markets, accumulators and bet builders, cash-out on qualifying selections, and esports alongside mainstream football and racing. Sports free bets usually carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and where a casino and sportsbook share one wallet, casino bonus funds are normally excluded from sports bets. CoinPoker, by contrast, is built around poker rather than slots, which is why its offer structure looks different from the rest of the list.
Eligibility, licensing and what applies to you
You must be 18 or over to gamble, and to use this site. Casinos not on GamStop hold licences issued outside Great Britain, so they are not regulated by the UK Gambling Commission and the Commission's consumer protections — including mandatory GAMSTOP participation, deposit limit requirements and the British complaints framework — do not apply to them. Accepting British customers is not the same as being authorised by a British regulator, and we will never describe any casino as completely safe.
Practically, that means your recourse in a dispute runs through the operator's own procedure and its offshore licensing authority rather than a UK body. It also means you should confirm the licence details yourself before depositing. More on how we assess sites, and who writes here, is on our about page, and the conditions covering use of this site are in the terms and conditions. Nothing here is financial advice, and gambling should never be treated as income.
Before you hit send
Corrections and documented reader reports get the fastest, most useful reply. Account disputes need to start with the casino. Anything urgent about your own gambling should go to the National Gambling Helpline, not to us. For everything else, [email protected] reaches the editorial team, and we will tell you honestly if a question is outside what we can verify.
Page reviewed by Aisling McVeigh. Offer details and support information checked on 23 September 2026; operator terms change without notice, so treat the casino's own pages as the final word.